Front Office Director

The Front Office Director is a key member of the Customer Operations team and is primarily responsible for managing all aspects of customer experience. She/he will also be responsible for building a "Customer Obsessed" culture that is passionately focused on resolving customer inquiries in a timely manner, at first contact. Accountabilities: Defines and clarifies customer care strategy, service standards and processes to all stakeholders; works with internal and external parties to ensure syste…

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  • Posted: Wednesday, 21 August 2019 -

    Senior Manager writes: The only constant is Change (and not in the good way) You have the opportunity to do real work; the; Read more...

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